Contact Us

Email

natgeo@travelinsure.com
Most emails are answered the next business day.

Phone

1-855-874-0252
9:00 am to 7:00 pm Eastern Time, Monday-Friday.

Fax

1-610-537-9835

Mailing Address

USI Affinity Travel Insurance Services
One International Plaza, Suite 400
Philadelphia, PA 19113
USA

Assistance While Traveling

IMPORTANT: If you purchased your plan between January 1, 2015 and December 14, 2018, CLICK HERE for Emergency Assistance Contact Information.

If you are on your trip and have an emergency, please contact the 24-hour Emergency Hotline:

1-833-231-9650
Toll-free in the U.S.

1-954-334-8924
Anywhere in the world (collect call)

When calling, you should have available:

  • your Policy/Reference number and Plan Code,
  • your location,
  • a local telephone number,
  • and details of the situation.

After your coverage has been verified, the assistance provider will assist you. If you cannot call collect from your location, dial direct and give the assistance provider your telephone number and location and they will call you back.

Email Generali Global Assistance for emergencies at natgeo@gga-usa.com

Claims

To file a claim, contact the claims administrator, Broadspire Services, Inc. as soon as reasonably possible.

1-844-807-3269

Claim Benefits
P.O. Box 459084
Sunrise, FL 33345

natgeoclaims@us.crawco.com

IMPORTANT: If you purchased your plan between January 1, 2015 and December 14, 2018, please contact your Claims Administrator at 1-855-376-2040.

© Copyright 2018 USI Affinity | Privacy Policy